My partner and I recently purchased all our furniture for our first home together from this business. This was as it was very close to home and we wanted to keep supporting our local community. However this has been the worst retail experience to date. Furniture that we were promised months ago took5 months to be delivered after being told it would take 4 weeks. In light of this it was not the period of time it took to come, it was the no contact to us in regards to the whereabouts of our furniture that we have paid in full for; the avoidance of our calls and the rudeness that we were confronted with. To their benefit they did give us store credit to compensate the terrible service that the manager acknowledged we had received. In which we gave them a second chance with us purchasing another large item, hence forth spending more money in their store ; too only receive even worse service! This has completely deterred me from ever purchasing or recommending them, other than to the Australian Competition & Consumer Commission. Furthermore seeing this business reply to other reviews/complaints with spam directly correlates with the store poor integrity and non existent customer relations!! I hope they take this as constructive criticism especially as I am still waiting for the last piece of furniture to arrive.
Don't waste your time shopping here, Harvey Norman at Munno Para has such a better furniture and bedding line as well customer service which is non existent at this shambles of a shop!
Purchased a coffee table, it arrived 5 weeks after the scheduled date I was given by the store and was not notified about it arriving late. Not only that the table was damage during transit and the store told me I had to take it up with the manufacturer itself. Very unprofessional!
Walked into the Gawler store back in October 2018 and spent over $10,000 worth of furniture, was told it would all arrive within 2-4 weeks...didnt receive any of my furniture until 2 months had passed and 4 months later Im still waiting on the arrival of two pieces. Not once was I contacted in regards too the whereabouts/reasons why I had not received my furniture and with every phone I made I was always met with the same response from Jenny Ill write a message for Tony which I never received any returning phone calls back. Costumer service is non existent even when youre within the store itself too only be told to Move on it was only 4 months ago from employee of the month Joel. I can understand why no one else was in the store looking to buy furniture, absolutely appalling to say the least!
These guys are the BEST at everything ... helpful friendly staff, competitive prices, quality, good range of furniture, excellent & attentive service and FREE delivery and installation. Nothing was too much trouble. No sales pressure to buy either. AMAZING. I'll be coming back for sure. Doesn't get better than this.
That's Furniture & Bedding is an Australian Furniture Store based in Gawler, South Australia. That's Furniture & Bedding is located at Gawler Park Homemaker Centre, 485 Main N Rd, Evanston SA 5116, Australia.
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